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Delivery and Store Policy Information

Disclaimer

Delivery Information

PEP Delivery via PAXI:

  • R70 for standard delivery (7-9 business days) 

  • R120 for express delivery (3-5 business days) - recommended

Kindly note: The above PEP Delivery via PEP PAXI does not include our (2-7 days) dispatch time which will affect the amount of time it takes for you to receive your order.​

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IMPORTANT TO NOTE:

Please note that the R10 fee serves as insurance to protect your parcel against loss or damage. If any issues arise, we promptly reach out to PAXI for assistance.

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We have a dispatch time of (2-7 days) this will affect the time it takes for you to receive your order.

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This delivery service (PAXI) sends parcels from our nearest PEP store to your preferred PEP store. When placing your order ensure you provide your closest/most preferred PAXI point or store code at checkout. 

EMERGENCY CONTACT:

For urgent PAXI delivery matters, please WhatsApp +27 60 070 2492 (WhatsApp Only, No Calls)

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To find your nearest PAXI point or store code,

visit: www.paxi.co.za

PLEASE NOTE:

  • Ensure you have selected the correct PAXI point or store code as we will not be held liable for any late, misplaced, lost or any issues with you receiving your parcel.​​​​​​

  • At checkout, please provide your nearest store/PAXI code, ensure it is correct to avoid any issues that may arise with you receiving your order. We will not be held responsible for any incorrect store/paxi code used. 

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Store Policy 

To proceed with an order, kindly note the following policies:

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Exchanges/Refunds:

  • We do not offer any exchanges or refunds. The only exception will be if we made an error by sending out the incorrect order.

  • All sales are final.

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Delivery:

  • Delivery fees are non-refundable, uber pick-ups/connect are not available.

  • Failure to pick up your parcel on time may result in additional delivery charges.

  • We are not responsible for parcels discarded by PEP due to missed collections.

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Orders:

  • All orders are performed online

  • If you do not agree with our terms and conditions, please do not place an order as policies are non-negotiable.

  • At checkout, ensure the correct store/PAXI code is used. We will not be held responsible for incorrect information provided.

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Hair type:

  • We sell synthetic and human hair blends. None of our units are 100% human hair (PLEASE NOTE BEFORE PLACING ORDER).

  • In the instance that we offer human hair, kindly note that it is LIMITED and based on a first come first serve basis. 

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ETA:​

Kindly note that once you have checked out you will receive a confirmation message. Your order matters to us. Please be patient, your order is on its way.

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